Best Buy’s Cost Reduction Litigation Management Practices
John Matejcek, Risk Manager – Workers’ Compensation, Best Buy Co. Inc.
Karen Stankevitz, Director of Consulting Services, Adelson, Testan, Brundo, Novell & Jimenez
Wednesday, Dec. 6 | 11 a.m. - 12: 15 p.m.
A pilot program Best Buy launched in California — where the nationwide retailer experienced 35
percent of its litigation costs — closed 65 percent of its statewide legacy claims the first year.
Favorable results, including an improved claims reserve calculation, continued even after Best
Buy changed its third-party administrator. Now it is deploying this strategy across more states.
The company’s risk manager will share the key reasons for its success and spotlight valuable
lessons gleaned from its litigation-management practices.
• Interpret data to find opportunity and set litigation strategy
• Recognize underperforming law firms
• Use law-firm competition to improve results
• Examine legal-firm work flows and their alignment with adjusters
Regulator Think Tank
Christine Baker, Director, California Department of Industrial Relations
Wesley Marshall, Chairman, Virginia Workers’ Compensation Commission
Andrew Sabolic, Assistant Director, Florida Division of Workers’ Compensation
Moderator: Ron Dressler, Director, Utah Labor Commission Industrial Accidents Division
Wednesday, Dec. 6 | 2: 30 - 3: 45 p.m.
Regulatory action and the policy trends on regulators’ minds impact all corners of workers’
compensation. Hear directly from regulators representing key states as they discuss the national
issues capturing their attention today and those they forecast will soon require their involvement.
Trending issues they may tackle — depending on an up-to-the-minute assessment of unfolding
events — include changing employer/employee relationships, medical management, prescription
formularies and opioids. Treatment guidelines, recent case law and employee versus independent
contractor status are among other potential discussion points.
• Judge which policy trends will affect workers’ compensation programs
• Evaluate shifting compliance issues and coverage requirements
• Infer which regulatory changes will require claims payer administrative attention
• Examine regulator perspectives on topics like the grand bargain’s longevity
Avoid Turning Workers’ Comp Cases Into Bad Faith Claims
Sandra Little, Director Enterprise Risk, Bar-S Foods Co.
Robert Vaught, Attorney, Quarles & Brady LLC
Thursday, Dec. 7 | 10: 45 - 11: 45 a.m.
Employers and insurers risk becoming targets for bad-faith claims when workers’ comp cases
are mishandled. Yet the line between appropriate action and bad faith can seem blurry, and easy
to cross, when claims are denied or adjudication drags on. But informed risk managers, their
counsel and claims managers can collaborate to prevent injured workers from seeking to allege
bad faith. Sandra Little and Robert Vaught will reveal how to avoid worker’s comp bad faith claims,
and how to recognize and effectively manage potential bad faith claims before a lawsuit is filed.
• Summarize how employers and claims administrators can be held
liable for bad faith
• Distinguish state laws influencing claimant ability to file bad-faith lawsuits
• Detect claim-handling elements that can constitute bad faith
• Apply measures for preventing bad-faith claims and defending against them
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