How Advocacy Programs Produce Optimal Outcomes
Veronica Cressman, Senior Vice President, Medical Programs, ESIS
Linda Maw, Director Workers’ Compensation Claims, TrueBlue
Lesley Zielinski, Senior Director, Workers’ Compensation, Kelly Services
11 a.m. - 12: 15 p.m.
The “advocacy” approach to managing workers’ compensation claims has gained steam over
the past few years with proponents touting its advantages, particularly in contrast to more
frictional claims management styles. This employer panel will summarize what advocacy claims
management looks like in their organizations and explain its direct and indirect benefits for
employers and injured workers. What’s more, they’ll share key considerations for implementing
the approach, provide examples for measuring its success and explain why now is the time to
implement an advocacy program.
• Recognize various forms of advocacy and cite its importance
• Appraise advocacy’s value to employer and injured worker
• Implement an advocacy program and measure its ongoing success
New Insights for Mitigating Opioid Prescribing’s Impact on
Michael Fenlon, Senior Director, Global Risk Management, United Parcel Service
John Ruser, President and CEO, Workers’ Compensation Research Institute
2: 30 - 3: 45 p.m.
Claims data analyzed by a premiere workers’ comp research organization combined with an
employer’s proven strategies will help risk managers and claims managers assist injured workers
avoid opioids’ pitfalls. You’ll learn the associations between common prescribing patterns, injury
type, industry and worker demographics. The presenters will also reveal the characteristics of
early opioid prescribing and pre-surgical treatment patterns associated with longer-term use and
post-operative prescribing, as well as their impact on return to work.
• Identify data that can help avoid opioid addiction
Minimizing Lost Time: Defining Key Stakeholder Roles
• Summarize opioid prescribing correlations associated with employer and
• Outline strategies for helping workers return to work without dependency
or prolonged absences
Kathy Schroeder, Senior Director, Global Risk Management, Office Depot
William Zachry, Senior Fellow, Sedgwick Institute
10: 45 - 11: 45 a.m.
The amount of time injured workers remain away from work frequently determines the economic
gravity of workplace accidents. It’s not the accident’s severity nor the injured body part that always
determines length of time off. It is how the injury is managed by the patient, doctor, employer
and claims administrator. Therefore, implementing effective return-to-work solutions requires
coordination among those stakeholders. Drawing from years of industry leadership roles, the
presenters will share practical strategies for defining key stakeholders’ roles and the interaction
needed for a successful return-to-work environment.
• Interpret research and practical examples illustrating factors that delay
return to work
• Interpret the responsibilities of key stakeholders in return-to-work efforts
• Implement return-to-work strategies proven through practical
Thursday, Dec. 6
Biggest Savings — Register by Oct. 3 to SAVE $350.00! 6