Pharmacy Management Strategies That Improve Doctor and
Britten Featherston, Clinical Pharmacist, Healthesystems
Jean Feldman, Director of Managed Care, Sentry Insurance
Wednesday, Dec. 6 | 11 a.m. - 12: 15 p.m.
The right pharmacy-management strategy, coupled with prescriber-intervention measures, and
claims-professional education can positively impact patient care by improving physician behavior
and reducing unnecessary prescriptions, including opioid medications. Hear examples of how
peer-to-peer prescriber intervention and claims manager use of decision support tools bettered
claims results, delivering year-over-year reductions in opioid use, improved patient safety and
optimized treatment regimens.
• Identify tools that assist claims professionals in making clinical decisions
for optimal care
• Determine intervention opportunities for influencing prescriber behavior
• Propose strategies that strengthen the overall claims management process
• Plan improvements in payer and pharmacy benefits manager collaboration
Refining the Whole-Person Approach to Chronic-Pain Management
Melissa Burke, Second VP – Workers’ Compensation, Travelers
Michael Gavin, President, PRIUM
Wednesday, Dec. 6 | 2: 30 - 3: 45 p.m.
“Whole-person” approaches have emerged as effective alternatives in treating chronic pain as
the workers’ compensation industry moves to reduce opioid use. But selecting the right modality
for individual employees and getting all stakeholders on board remain barriers to adopting these
approaches. Learn about the options possible under the workers’ comp system, such as treating
psychosocial issues, offering cognitive behavioral therapy and striving for functional restoration.
You’ll discover pharmaceutical and non-pharmaceutical interventions, as well as strategies for
fostering stakeholder collaboration while challenging common beliefs about how chronic pain
should be treated and paid for.
• Evaluate non-pharmacy interventions for reducing opioid use
Real Robocop: Returning a Spinal Cord Injured Policeman
• Plan clinically responsible, whole-person approaches to complex cases
• Determine which treatments to apply and when coordinating multiple
interventions is necessary
• Manage the coordination of internal and external stakeholders for
Back to Work
Jeremy Romero, Retired Deputy, Bernalillo County Sheriff’s Office
Patricia Elizalde, Branch Manager, Genex Services
Thursday, Dec. 7 | 10: 45 - 11: 45 a.m.
Case management intervention can help injured workers reach their greatest functionality following
severe accidents. Jeremy Romero will explain how case management helped him return to police
work six months after sustaining a spinal-cord injury in a patrol-car accident. He will also discuss
how case management gained his emotional buy-in while helping him navigate the healthcare
system, ultimately aiding him in winning funding for an exoskeleton device. Additionally, Genex’s
Patricia Elizalde will detail the role of the case-management process in preventing workers
from spiraling into depression and turning to opioids while allowing them to reach their greatest
• Describe the role of early case management intervention
• Explain the business side of workers’ comp case management
• Relate how technology can help severely injured claimants return to work
• Inspect a modern exoskeleton device for helping those with spinal cord
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