RISK MANAGER FOCUS
Risk managers share
leveraging their full
By Michelle Kerr
Evolving technology helps risk manager make real time decisions.
As risk management technology goes, the Risk Management Information System (RMIS) isn’t exactly the new kid on the block. Quite the contrary. RMIS, in one form or another, have been employed by the risk management community for 35 years. But the way risk managers use them — and the way they influence
the practice of risk management — continues to evolve.
Mark Dorn, who perhaps could be called the godfather of RMIS, has been
watching it all unfold since he launched RISKMASTER in 1982.
“Act 1 of the RMIS industry has been using technology to help enable and
empower the risk manager to [take care of] their day to day needs,” said Dorn,
president and CEO of DAVID Corp. “It was always about [total cost of risk] and
about making decisions to manage the TCOR.”
Act 2, said Dorn, from around 2000 to the present, increased the focus on
compliance. In 2017, however, “it’s Act 3, which is risk managers trying to get
from defense to offense,” he said.
“Now the issue is what can these systems do, assuming they have unlimited
data — which basically they do. The question is how do you mobilize those
insights and leverage them.” DAVID Corp.’s NAVRISK VISION uses embedded
key performance indicators and risk scoring to help users further drive
improvement throughout their organizations.
Playing offense means spending more time looking ahead rather than
behind, said Dorn. When you’re working retrospectively, “we call that dead data.
Reporting on dead data doesn’t have a lot of value. The claim is closed. You need
to be working on live data, real time.”
Risk managers say that’s spot-on. They’re looking at the broader picture of
how RMIS can be used to transform their organizations.
“The question really — the sky’s the limit — what can we do with this
system that would make us unique?” said Brian Van Allsburg, vice president, risk
management at Compass Group. “What can we do with this system that would
lend an enormous amount of transparency across a number of businesses that we
have within our portfolio.”
Van Allsburg agreed that his company has actively shifted to offense, aligning
its RMIS functionality to focus on leading rather than lagging loss indicators.
As much as post-loss data can empower the TPA or the corporate claims team
to mitigate a loss, he said, it’s far less than what the company stands to gain by
preventing the claim from actually happening.
Being able to aggregate internal and external data across silos, seamlessly
convert it into actionable information and then push it back out to stakeholders is
key for Compass, which partners with Origami Risk.
“I can see all of that [data] tied to my locations. That creates the transparency
that I can kick back to the business owners and say, ‘Hey for this region and for
these particular locations, your workplace safety scores are low, your fleet audit
scores are low.’ Now you’re not talking about claims that have already happened.
Now you’re talking about behaviors that need to change to prevent the claims
The City of Clearwater, Fla.,
which partners with DAVID Corp., is
also leveraging its RMIS platform to
head off claims, by using data to feed
safety initiatives and improve safety
culture throughout the municipality.
Reports are pushed out to all municipal
departments to help identify training
needs and trends.
“Our overall goal is to increase
safety awareness and culture within the
“Reporting on dead data
doesn’t have a lot of value.
The claim is closed. You need
to be working on live data,
— Mark Dorn, CEO, DAVID Corp.
• Risk managers are using RMIS
to focus on leading, rather than
• Plan long- and short-term goals.
• Peer input can help drive the