R &I : What was your first job?
Working at Dominick’s Finer Foods bagging groceries. Shortly after I was hired, I
was promoted to [cashier] and then to a management position. It taught me great
responsibility and it helped me develop the leadership skills I still carry today.
R&I : How did you come to work in risk management?
While working for Hyatt Regency McCormick Place Hotel, one of my
responsibilities was to oversee the administration of claims. This led to a business
relationship with the director of risk management of the organization who
actually owned the property. Ultimately, a position became available in her
department and the rest is history.
R&I : What is the risk management community
The risk management community is doing a
phenomenal job in professional development
and creating great opportunities for risk
managers to network. The development
of relationships in this industry is vitally
important and by providing opportunities for
risk managers to come together and speak
about their experiences and challenges is what
enables many of us to be able to do our jobs
even more effectively.
R&I : What could the risk management
community be doing a better job of?
Attracting, educating and retaining young
talent. There is this preconceived notion that
the insurance industry and risk management
are boring and there could be nothing further
from the truth.
R&I : What’s been the biggest change in the risk management and insurance
industry since you’ve been in it?
In my 20 years in the industry, the biggest change in risk management and the
insurance industry are the various types of risk we look to insure against. Many
risks that exist today were not even on our radar 20 years ago.
R&I : What insurance carrier do you have the highest opinion of?
FM Global. They have been our property carrier for a great number of years and
in my opinion are the best in the business.
R&I : Are you optimistic about the US economy or pessimistic and why?
I am optimistic that policies will be put in place with the new administration that
will be good for the economy and business.
R&I : What emerging commercial risk most concerns you?
The commercial risks that are of most concern to me are cyber risks, business
interruption, and any form of a health epidemic on a global scale. We are dealing
with new exposures and new risks that we are truly not ready for.
R&I : Who is your mentor and why?
My mother has played a significant role in shaping my ideals and values. She
truly instilled a very strong work ethic in me. However, there are many men and
women in business who have mentored me and have had a significant impact on
me and my career as well.
R&I : What have you accomplished that you are proudest of?
I am most proud of making the decision a couple of years ago to return to school
and obtain my [MBA]. It took a lot of prayer, dedication and determination to
accomplish this while still working a full time job, being involved in my church,
studying abroad and maintaining a household.
R&I : What is your favorite book or movie?
“Heaven Is For Real” by Todd Burpo and
Lynn Vincent. I loved the book and the movie.
R&I : What’s the best restaurant you’ve ever
A French restaurant in Paris, France named
Les Noces de Jeannette Restaurant à Paris. It
was the most amazing food and brings back
such great memories.
R&I : What is the most unusual/interesting
place you have ever visited?
Israel. My husband and I just returned a
few days ago and spent time in Jerusalem,
Nazareth, Jericho and Jordan. It was an
absolutely amazing experience. We did
everything from riding camels to taking
boat rides on the Sea of Galilee to attending
concerts sitting on the Temple steps. The trip
was absolutely life changing.
R&I : What is the riskiest activity you ever engaged in?
Many, many years ago … I went parasailing in the Caribbean. I had a great
experience and didn’t think about the risk at the time because I was young, single
and free. Looking back, I don’t know that I would make the same decision today.
R&I : What about this work do you find the most fulfilling or rewarding?
I would have to say the relationships and partnerships I have developed with
insurance carriers, brokers and other professionals in the industry. To have
wonderful working relationships with such a vast array of talented individuals
who are so knowledgeable and to have some of those relationships develop into
true friendships is very rewarding.
R&I : What do your friends and family think you do?
My friends and family have a general idea that my position involves claims
and insurance. However, I don’t think they fully understand the magnitude
of my responsibilities and the direct impact it has on my organization, which
experiences more than 9 million visitors a year.
“There is this preconceived notion that the insurance
industry and risk management are boring,
and there could be nothing further from the truth.”
After 20 years in the business, Navy Pier’s Director of Risk
Management values her relationships in the industry more
Director of Risk Management
Organization: Navy Pier Inc.
Years in Risk Management:
Previous Position: Hotel
Assistant General Manager,
Hyatt Regency McCormick Place
Place of Birth: Chicago, Ill.
Alma Mater: DeVry University/Keller Graduate School
Degrees and Certifications: MBA; ARM