ON THE JOB
R &I : What was your first job?
My first job was at the age of 15 as a cashier at a bakery. My first professional job
was at Amtrak in the finance department. I worked there while I was in college.
R&I : How did you come to work in risk management?
A position opened up in risk management at Wawa and I saw it as an opportunity
to broaden my skills and have the ability to work across many departments at
Wawa to better learn about the business.
R&I : What is the risk management community doing right?
The advancements in analytics are a success
for the industry and offer opportunities for the
future. I also find value in the industry focus
on emerging and specialty risks. There is more
alignment with experts in different industries
related to emerging and specialty risks to
provide support and services to the insurance
industry. As a result, the insurance industry can
now look at risk mitigation more holistically
and not just related to traditional risk transfer.
R&I : What could the risk management
community be doing a better job of?
Developing the talent to grow with the
industry in specialization and analytics, but
to also carry on the personal connections and
relationship building that is a large part of this
R&I : What was the best location and year for the RIMS conference and why?
I have had successes at all of the RIMS events I have attended. It is a great
opportunity to spend time with our broker, carriers and other colleagues.
R&I : What’s been the biggest change in the risk management and insurance
industry since you’ve been in it?
I think the biggest challenge facing most companies today is related to brand or
reputational risk. With the ever-changing landscape of technology, globalization
and social media, the risk exposure to an organization’s brand or reputation
continues to grow.
R&I : What emerging commercial risk most concerns you?
The changing consumer demands and new entrants into an industry are
concerning. This is not necessarily something new but the frequency and speed
to which it happens today does seem to be different. I think that is only going to
continue. Companies need to be prepared to evolve with the times, and for me
that means new risk exposures that we need to be prepared to mitigate.
R&I : Are you optimistic about the U.S. economy or pessimistic and why?
I try to be optimistic about most things. I think the economy ebbs and flows for
many reasons and it is important to always keep an eye out for signs of change.
R&I : What have you accomplished that you are proudest of?
I am fortunate to have opportunities professionally that make me proud, but I
have to answer this one personally. I have two children ages 12 and 9 and I am
so proud of the people that they are today. They both are hardworking, fun and
kind. Nothing gives me a better feeling than seeing them be successful. I look
forward to more of that.
R&I : What is your favorite book or movie?
This is really hard as there are too many favorites. I do prefer books to movies,
especially if there is a movie based on a book. I find the movie is never as good.
I have multiple books going at once and usually bounce back and forth between
fiction and non-fiction.
R&I : What’s the best restaurant you’ve ever
I have eaten at a lot of different restaurants
in many major cities but I would have to pick
Horn O’ Plenty in Bedford, PA. It is a farm
to table restaurant in the middle of the state.
The food is always fresh and tastes amazing
and they make me feel like I am at home
when I am there. My family and I eat there
often during our trips out that way.
R&I : What is your favorite drink?
I do love a good cup of coffee (working at
Wawa helps that). I also enjoy a good glass of
wine (red preferably) on occasion.
R&I : What is the most unusual/interesting
place you have ever visited?
Vacations aside, I do get an opportunity to
travel for work and visit our food suppliers. The opportunities I have had to
visit back to the farm level have been a very interesting learning experience. If it
wasn’t for my role, I would have never been able to experience that.
R&I : What is the riskiest activity you ever engaged in?
My husband, kids and I recently did a boot-camp-type obstacle course up in the
trees 24 feet in the air. Although I had a harness and helmet on, I really put my
fear of heights to the test. At the end of the two hours, I did get the hang of it but
am not sure I would do it again.
R&I : If the world has a modern hero, who is it and why?
The first people that come to mind are those who are serving our country and
willing to sacrifice their own lives for our freedom.
R&I : What about this work do you find the most fulfilling or rewarding?
Every day is different and I have the opportunity to be involved in a lot of
different work across the company.
R&I : What do your friends and family think you do?
My husband and children have a pretty good sense of what I do, but the rest of
my family has no idea. They just know I work for Wawa and sometimes travel.
“Companies need to be prepared to evolve with
the times, and for me that means new risk exposures
that we need to be prepared to mitigate.”
Wawa’s Director of Risk Management knows that
harnessing data and analytics will be key to surviving the
rapid pace of change that heralds new risk exposures.
Title: Director, Quality Assurance,
Risk Management and Safety
Company: Wawa Inc.
Years in Risk Management: 8
Previous Position: Finance,
Place of Birth: New Jersey
Alma Mater: Drexel University,
Degrees and Certifications: B.S. in Business
Administration; dual major in Finance and Marketing